Employee Satisfaction Research Case Studies

Evaluate sales process of mortgage advisors Business Challenge The research provided information on sales performance. Solution 685 x telephone interviews with consumer in the UK. Results Helped the client to amend sales process to ma...

Establish opportunities for SAS and SPSS skills. Business Challenge Identify the job opportunities in the UK for those with SAS, SPSS or R Skills. Solution Comprehensive desk research survey using mainly online sources and supplemented by prima...

Attitudes to Institute membership renewals. Business Challenge Investigate reasons for members not renewing annual membership plus reasons why student members pay subscription fees but do not take exams for professional qualifications. Solution ...

Maintaining global standards for etiquette when dealing with customers. Business Challenge The Korean HQ set universal standards to enable its personnel to provide a common message and approach to customers so enabling a consistent image to be de...

Improving staff development and motivation. Business Challenge The European operation was well established however, inconsistencies were apparent in staff motivation and performance between countries. A programme was required to establish staff a...

Establish employee focus groups throughout Europe to reinforce company values and image. Business Challenge To understand the attitudes of employees to their employer, its image and its competitive position. Solution A series of focus groups we...

Improving staff development and motivation. Business Challenge The European operation was well established however, inconsistencies were apparent in staff motivation and performance between countries. A programme was required to establish staff a...

Provide an outsource Global Market Research Manager on contract. Business Challenge Provide an experienced market research director with international, medical, primary research experience within 2 weeks. Solution The extensive 2Europe health c...

Test loyalty schemes. Business Challenge Establish a loyalty scheme that will influence new and existing customers to consider/adopt financial services, test loyalty scheme names and communication designs. Solution 300 web assisted telephone in...