Client required their web shop users to complete a survey to help assess and compare their online web shop to competitors

Business Challenge

To gain information that will lead to the development of better online services.

Solution

61 x 30 minute interviews with web shop users.

Results

All views expressed delivered in full to the client for analysis.

We consulted medical professionals regarding wound odour management

Business Challenge

To provide information to client based on medical professionals experience with wound odour.

Solution

Completed 46 phone interviews with medical professionals.

Results

Delivered data tables to client.

We consulted medical professionals regarding the incidence of different types of wound.

Business Challenge

Keen to get the view of medical professionals on wound management.

Solution

Completed 200 interviews across eight different wound types.

Results

Interviews completed on time and delivered data tables to client.

Asses builder satisfaction with clients current services in the past 12 months

Business Challenge

Annual study commissioned by client.

Solution

Completed 300 telephone interviews  in the UK.

Results

Completed project on time and delivered presentation and management report.

Evaluate sales process of mortgage advisors

Business Challenge

The research provided information on sales performance.

Solution

685 x telephone interviews with consumer in the UK.

Results

Helped the client to amend sales process to match customer needs more closely.

Test questionnaire before mass mail campaign

Business Challenge

To see if the questionnaire flows and that all questions are clear.

Solution

Test questionnaire with 22 respondents, with English as a second language.

Results

Completed all interviews on schedule and helped prepare client for future study.

Helped combine two sets of international data to form one report.

Business Challenge

To understand the current use and future needs of customers, to help develop features and offers.

Solution

A total of 324 x interviewees completed in the following countries, Germany and Spain.

Results

The results indicated where the client is able to compete more effectively in the specific target market.

As part of the organisations sector development, they wanted to extend their business within specific markets in the UK.

Business Challenge

Long term business development campaign and establish brand awareness and product requirements.

Solution

Completed 200 interviews in the UK.

Results

Helped the client to gain valuable insight into product functionality, to support the marketing effort.

Qualify builder for clients satisfaction survey.

Business Challenge

Annual study commissioned by client.

Solution

Qualified 44 respondents by phone in the UK.

Results

Completed project on time and delivered details to client.

Research conducted to track the brand performance versus competitors across four different countries.

Business Challenge

Needed to speak to existing customers and potential customers to establish brand awareness and to improve potential services.

Solution

Completed interviews in UK – 450, France – 300, Netherlands – 150 and Belgium – 200.

Results

Completed all the interviews ahead of schedule and provided the client with Data files and Data Tables.