Understand the processes adopted by builders for post completion repairs.
Business Challenge
Understand the procedures adopted by builders for post completion repairs, how they budget and provide information to home owners on what to except regarding post completion repairs.
Solution
9 face to face interviews followed by 45 telephone depth interviews with those responsible within builders for budgets, post completion repairs and handovers to new home owners and this comprised mainly MDs, Operations Directors and Customer Service Directors.
Results
The insight gained has enabled best practice guidelines to be developed for the new house build industry for post completion repair procedures and handovers to new home owners.
