To understand the warranty needs of builders, Housing Associations and new homeowners/home buyers with regard to new homes and mixed use developments.
Business Challenge
Determine needs from the warranty portfolio to meet both current and emerging requirements.
Identify developments to improve the current warranty solution .
Define opportunities for the provision of additional warranty related services to meet customer’s requirements.
Solution
8 focus groups took place with residential home builders, mixed use development builders, Housing Associations and and new home owners.
Results
Established and prioritised the needs of builders, Housing Associations and New Home owners from Warranties on new homes.
