Review the acceptance process by solicitors for the registration of warranties on new house builds.
Business Challenge
Review a policy acceptance process in order to aid improvement in effectiveness of warranty administration.
Solution
200 CATI interviews with conveyancing solicitors using a questionnaire that took 15 minutes to complete.
Results
Tracked the procedures and methods used by solicitors to process warranty documentation for new homes, identified potential weaknesses are suggested best practice methods for the administration.
