Improving staff development and motivation.
Business Challenge
The European operation was well established however, inconsistencies were apparent in staff motivation and performance between countries. A programme was required to establish staff attitudes to their employment, identify potential issues and the requirements to develop an environment of motivated personnel.
Solution
Following initial discussions with HR personnel, measures were established to determine staff attitudes, performance, and motivation throughout all hierarchical levels. A postal questionnaire was used which was translated into all languages, distributed to General Managers and relayed to staff through Department Heads. A cooperative culture existed which facilitated virtually a full response.
Results
Key issues were identified concerning the employment of certain categories of staff, which was creating increasing problems for the company. The survey identified the problem and the means of resolution. Performance targets have now been introduced to both develop staff and drive motivation with management reward programmes introduced for both staff performance and motivation levels.
