Identify the requirements to develop and refine Professional Development Services for engineers working towards chartered status.
Business Challenge
Understand the wants and needs of members undertaking initial professional development.
Review the services currently offered as part of the professional development service.
Review the gaps in the service and what further support members feel should be provided.
Encourage further professional registration through better understanding of how to best support candidates.
Solution
25 telephone depth interviews followed by 250 online interviews with members who were in the process of professional development or who had just achieved chartered status.
Results
Identified the service and process changes necessary to further develop the Professional Development Service and encourage further professional registrations.
