To find out whether the client should modify the allocation of resources to enable them to maximise registered builder and developer satisfaction. To assess all aspects of the business and measure satisfaction levels with their registered clients (builders) in all areas
Business Challenge
A year on year measurement is required and this is the fifth research project to assess which areas of the business are performing well and which could do with improvements or further funding
Solution
300 x CATI interviews of registered builders who have used certain aspects of the client business in the past year
Results
There has been no significant change in the overall satisfaction level since 2009
