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2Europe - International marketing research
         
  Dear [First Name],

From TV to internet, print to radio – there’s a growing fever of speculation about the Government’s impending Spending Review. Few of us would argue against the need to ‘cut our cloth’ according to our ability to pay; after all continuing to spend beyond our means just isn’t sustainable. Is it? But, as organisations across the UK examine their expenditure, and make their own difficult spending choices, how do you use the data and insight you’ve worked hard to gather to propel your company into action?

In our latest newsletter we consider the steps you should take when presenting your plans and get back to basics with measuring satisfaction.

As always, if you have a particular project that you need some advice about or would like a second opinion about something that you’re working on, please don’t hesitate to contact us for a FREE, no obligation initial discussion.

David Bacon
2Europe


 
 

 

Facing Your Own Spending Review? How to deliver Data Driven Presentations that create Action.

Sometimes it’s not ‘what you say’ that makes the difference, but ‘how you say it’! Your sales colleagues are constantly refining their presentation techniques to improve sales conversion; but do you? Do your slides intuitively lead your audience to one unmistakeable conclusion? And does the way that you deliver them motivate and encourage action?

Use these simple techniques to transform your data driven presentations:

1. What’s your story? Does your presentation provide a framework that will hold the listeners' interest?

  • a. What is the current situation as you objectively see it?
  • b. What are some of the barriers to resolving the issue?
  • c. What is it that you are trying to achieve?
  • d. What are the specific actions you recommend to remedy the situation or capitalise on the opportunity?
  • e. What are the results you expect?

2. Deliver an experience. Place the numbers into a context people can relate to and visualise the message with simple concepts, words and pictures.

3. Avoid creating more than a couple of levels of hierarchy on a slide: The content on the slide should provide solid support to the headline. It should provide the "how" and "why" and justify the conclusion in a headline.

4. Present your data in a way that resonates with your audience:

  • a. "Why is this important to me?"
  • b. "What are the facts?"
  • c. "How is this practical?"
  • d. "What if I do this?"

5. Encourages the action you want to elicit. Make the next steps clear.

 

 
 

 

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Why satisfaction surveys are vital

Gone are the days when customer relationship management meant only periodic telephone satisfaction surveys and bi-yearly focus groups. With survey driven attitudinal reporting at their disposal, progressive organisations gain vital insight about the hearts and minds of their most important asset – their customers!

Consider these statistics:

  • Only four percent of all customers with problems complain

  • The average person with a problem eventually tells nine other people

  • The cost of acquiring a new customer is usually five to seven times greater than retaining current ones

  • The cost of hiring and training new employees are up to ten times greater than retaining existing ones

  • Satisfied customers typically tell five other people about their good treatment

So why is it that so many organisations underestimate the value of satisfaction? Loyal customers (and employees) are pivotal to an organisation achieving business growth. Over their lifetime, a loyal customer spends more, is less sensitive to price, costs less to sell to, and refers your business to others.

As we begin to emerge from recession, many organisations would do well to look to their existing customers as the source of new revenue growth. And a simple well constructed satisfaction survey can go a long way to unlocking this potential!

 
 
 
 

Summary of 2Europe services / benefits

Directors at 2Europe have been providing UK and international marketing research support since 1993. 2Europe provides reliable research which is turned into practical and actionable business solutions, insightful recommendations and marketing /business strategies.

2Europe provides solutions to a range of business challenges.

Company growth studies:

  • New product development
  • Market development
  • Usage and attitude
  • Strategy development
  • Sales channel development
  • Voice of the market or customer studies

Brand:

  • Image and awareness tracking
  • Brand equity development
  • Brand positioning
  • Creative development and testing
  • Media profiles

 

 

Satisfaction:

  • Customer satisfaction
  • Sales channel performance
  • Employee opinions

 

2Europe provide a number of survey approaches covering all qualitative and quantitative techniques across most countries.
 
2Europe has experience based on approximately 100 projects a year, the directors and managers are members of the Market Research Society and 2Europe is  member of ESOMAR, AIMRI and BIG.

 
 
  Connection Challenge   The Connection Challenge....

Put us to the test......

If you'd like more information about how 2Europe can help your organisation or agency, or if you have a specific research challenge that you'd like some advice about, contact us today for a no obligation initial discussion.
Call: +44(0) 1442 831711 or email: dbacon@2europe.co.uk or submit your enquiry online>>
 
 

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