Warranty Acceptance Process

Review the acceptance process for the registration of warranties on new house builds from the view point of builders and solicitors.

Business Challenge

Review a policy acceptance process in order to aid improvement in the rate of acceptance form return.
Reduce client administration costs
Consider the impact of direct engagement with homeowners.

Solution

CATI interviews with new home builders and conveyance solicitors using a questionnaire that took 15 minutes to complete.

Results

Tracked the warranty acceptance process to identify the different combinations of ways the documents are used and where process weaknesses cause problems leading to failures to adequately complete warranty registrations.

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