Member satisfaction with local network support

Satisfaction of local networks with institute support

Business Challenge

Institutes members are world-wide and members organise events through local networks. A program was established to identify the need for and satisfaction with service and support for the local networks’ from the Institute.

Solution

200 telephone interviews with local network volunteers worldwide using a questionnaire which took 30 minutes to complete.

Results

Objective metrics were established to monitor performance of every aspect of local network support so that priorities for change could be established.

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